Privacy Policy

Last updated: 29 September 2026

Bangkok Pattaya Taxi (“we”, “us”) provides private door-to-door taxi transfers between Bangkok, Pattaya, and Thailand's airports. This policy explains what information we collect when you contact or book with us, how we use it, and the choices you have. We keep it simple because our data handling is simple: we collect what we need to arrange your trip, plus the site analytics described below.

Information We Collect

When you submit a booking request or contact us, we may collect:

• Your name – so the driver can greet you and match you to your booking.
• WhatsApp number and/or phone number – to confirm your booking and reach you on the day of travel.
• Email address (optional) – to send a written confirmation if you provide one.
• Trip details – pickup and drop-off locations, date and time, number of passengers, and vehicle type.
• Flight details (airport pickups only) – airline, flight number and arrival time, so we can track your flight and adjust the pickup time if it is delayed.

We do not collect or store any payment card details. All fares are paid in cash (or as otherwise agreed) directly to the driver on arrival, so there is no online payment step.

How We Use Your Information

We use the information above to:

• Confirm your booking and send you the details of your transfer.
• Communicate with you about your trip, usually by WhatsApp.
• Monitor your flight and coordinate the pickup with your driver.
• Respond to questions and provide customer support.
• Measure our advertising, as described under Cookies and Analytics below.

We do not sell your personal information, and we do not use it for unrelated marketing.

Cookies and Analytics

Our website uses cookies and these analytics tools: Google Analytics, Google Ads, Google Tag Manager, Vercel (site analytics and speed measurement) and Microsoft Clarity. They tell us how visitors use the site and how our advertising performs. With each booking we also record the page you landed on, the site that referred you, your browser type and, if you arrived from an online advertisement, campaign identifiers such as a Google click ID, so we can see which adverts lead to genuine trips.

Google Analytics and Google Ads use cookies to count visits and bookings. When you book, we pass your email address and phone number to Google in hashed form so Google can match the booking to the ad you clicked. Google and other vendors may also show you our ads on other websites based on your earlier visits to this site; you can turn that off in Google's Ads Settings or on the NAI opt-out page. Google Analytics keeps the underlying event data for 2 months. How Google uses data from sites that use its services is explained on Google's partner sites page.

Microsoft Clarity records how you move through a page and the booking form: clicks, scrolling and the steps you reach. Microsoft turns these recordings into session replays and heatmaps that we can watch. What you type into the form's input boxes is masked before it leaves your browser, and we also mask the booking summaries that repeat your name, phone number or ship name. Clarity sets the first-party cookies _clck and _clsk on our site, plus Microsoft third-party cookies; if you visit from the EEA, the UK or Switzerland it sets no cookies, because we do not ask for cookie consent, and full session replays are not available for those visits. Microsoft keeps recordings for 30 days, or up to 9 months for recordings we mark and for a sample Microsoft selects, and heatmap data for 9 months. Microsoft receives this data to provide Clarity and Microsoft Advertising; you can opt out of personalised ads from Microsoft in your Microsoft ad settings. How Microsoft handles this data is described in the Microsoft Privacy Statement.

Google and Microsoft process this data on servers outside Thailand. Each of them also uses it for its own purposes, including advertising, under its own privacy policy, so for this data they are not acting on our instructions. We use the data to improve the site and our advertising. We do not use it to contact you. Blocking cookies in your browser limits some of these tools; a tracker blocker, for example one using the EasyPrivacy list, stops most of them.

Sharing Your Information

We share your details in these cases:

• Your assigned driver receives the trip details needed to complete your transfer.
• Trusted service providers that host our website, store our booking records or help us send confirmations act on our instructions and only for these purposes.
• Google and Microsoft receive the analytics and advertising data described under Cookies and Analytics and use it for their own purposes as well as ours.

We may also disclose information where required by law. We never sell your data to third parties.

Data Retention

We keep booking records for a reasonable period so we can provide support, handle any follow-up, and meet our record-keeping obligations. When information is no longer needed, we delete it.

Your Rights

You can ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below and we will respond within a reasonable time. This applies to your booking record. We cannot pick out or delete a single Microsoft Clarity recording; recordings expire on the schedule above, and we pass any request about them to Microsoft.

Contact Us

See also our Terms of Service.